General and useful information
A warm welcome awaits you and your room will be ready for you from 3.00 pm on the day of your arrival.
You are kindly asked to vacate your room by 11.00 am on the day of your departure.
Breakfast & Dinner
A rich and delicious breakfast buffet is served daily from 7.30 am to 10.00 am. You are welcomed in our restaurant for dinner from 6.00 pm to 8.00 pm.
The spa facilities are open daily from 3.00 pm to 7.00 pm. When the weather is bad or upon requestm we will be happy to turn on the sauna earlier.
After your booking a deposit will be required to secure the reservation. The amount of the deposit will be credited on the hotel bill. Please note that the payment may incur a bank charge.
You can settle the final bill the day before departure, if you leave us early (before 9.00 am). Principally, the balance is payable upon departure by cash or Maestro Card (EC-Card). You may also settle the bill in advance by bank transfer into our bank account (please quote the booking reference number). We will be happy to give you notice of the total price of your stay!
Please note: we also accept payment by VISA and MasterCard. However, you will be charged a fee of € 5, if the amount due is less than € 200.
Bank account number: 36988
Bank sort code: 35052
IBAN: AT82 3505 2000 0003 6988
BIC: RV SAAT 2S052
Up to 6 weeks before the arrival: no cancellation fee will be charged.
6 weeks or less before the arrival: 3 nights will be charged.
2 weeks or less before the arrival: 70 % of the accommodation price.
1 week or less before the arrival: 90 % of the accommodation price.
Up to 3 months prior to the agreed arrival date Hotel Marten shall be entitled to withdraw from the accommodation agreement provided that it is objectively justified.
There is no right of withdrawal according to § 18 Abs. 1 Z. 10 FAGG, instead the AGBH (General Terms and Conditions of business for the Hotel Industry) apply to our house (http://www.hotelverband.at/down/AGBH_englisch.pdf).
We recommend you take out a travel insurance which will cover you in the event of a cancellation. Please click here to take out a travel insurance policy.
We shall not be held responsible for inaccuracies and we reserve the right to make modifications without prior notice.